CUSTOMER CARE

SHIPPING & DELIVERY

We ship worldwide.
All orders are shipped from Finland via Posti.
Orders are processed Monday through Friday, excluding holidays.
All items are handmade specially for you, please allow up to 6 weeks for production.
Delivery times vary on destination and chosen service ranging from 2 days to several weeks on international orders.
We are not responsible for carrier delays, lost, or damaged packages, but we will happily assist you in case of any complication related to delivery.


REFUNDS AND EXCHANGES

Each piece is handmade to order, for this reason we do not accept returns or exchanges, please contact us if you think we should make an exception with your case.

PRIVACY

aelyse.com only collects the information necessary for us to complete your order or to contact you regrading the status of your order.
The information we collect includes your name, email address, shipping address, and billing address.